Rebates

My natural gas provider is not Summit Utilities. Do I qualify for a rebate?

Rebates are for Summit Utilities, Inc. (Summit) customers only, but several operating companies are part of the Summit brand. If you are a customer of Summit Utilities Arkansas, Summit Utilities Oklahoma, Arkansas Oklahoma Gas, Colorado Natural Gas, or Summit Natural Gas of Missouri, you are eligible for rebates. Rebate opportunities vary by operating company. Please check our website to determine eligibility. 

Why should I upgrade to high-efficiency products?

Upgrading your standard-efficiency equipment to high-efficiency equipment can help save energy and money every month. Applying for a rebate can help reduce the additional cost of high-efficiency equipment and make it more affordable. The result will be lower utility bills and increased comfort in your building.

What steps do I need to take to participate in the natural gas equipment rebate program?

Contact a local supply house or installer of your choice and ask about upgrading to a qualifying unit. You can contact Summit at any time throughout the process to confirm eligibility. We recommend the customer and installer look at the application requirements before installation to ensure an efficient rebate process.

What are the options for submitting a rebate?

There are two ways to submit a rebate. A customer or their installer can use the portal to submit a rebate, or a paper form can be filled out and mailed to Summit. Rebate forms can be found on the utility website. Please mail forms to Summit Utilities Rebates, 16350 Felton Rd. Lansing, MI 48906

Is there an option for an instant rebate from my installer?

Some installing contractors may choose to issue an instant rebate at the point of sale, which allows them to reduce the cost to the customer of installing the equipment by the rebate amount. The installer is then responsible for applying for the rebate. Should the installer choose to do this, they must include a copy of the invoice showing the deduction to the customer. If a paper application is submitted, there will also be a section for the customer to assign the rebate to the installing contractor.

How long do I have to submit a rebate application?

All rebate applications must be submitted before the end of the calendar year. For equipment installed after September 30, all applications must be submitted within 90 days of the installation date or within 90 days of the meter being set.

Does equipment under warranty replacement qualify for a rebate?

If the equipment being installed is considered a qualified warranty replacement of a unit that has already been rebated, the replacement unit is not eligible for a rebate.

How long will it take to receive my rebate?

You will receive your rebate 6-8 weeks from the date all required documentation is provided.

Can my rebate be paid in the form of credits on my utility bill?

No. Rebates are only issued as checks.

What happens if my rebate application gets denied?

If your installed equipment is not eligible for a rebate, you will receive notice as to why your application was denied. If your equipment qualifies but the application is missing required information, our processing team will contact you and explain the necessary steps for completing the application.

Why can't I type in my city, state, and zip?

Begin by typing your street address, selecting from the suggestions. To narrow the results down further you may need to type the street and city name into the address field.

What happens if my rebate application gets denied?

If your installed equipment is not eligible for a rebate, you will receive notice as to why your application was denied. If your equipment qualifies but the application is missing required information, our processing team will contact you and explain the necessary steps for completing the application.

What should I do if I've added a rebate to my cart and it shows up with an amount of $0?

If your order shows $0 in the shopping cart, please submit it anyway. It may still be eligible after a full review.

Marketplace

What are the shipping costs for Marketplace purchases?

Shipping costs are covered by Summit Utilities.  There is no cost to the customer for any shipping charges.

How long will it take for my Marketplace purchases to arrive?  

Typically, Marketplace purchases are shipped within 24-48 hours of the order being placed on the portal. Most shipments arrive 5 to 7 business days after they are shipped.  
   

What is the Return Policy for Marketplace purchases?  

If you purchase a qualifying product through the portal and it arrives damaged, or you receive a different product from what you ordered, you may return it within 30 days of purchase. We will assist you in correcting the order once we receive your return.  Damaged products must be returned with the original box/hardware for a full refund, and incorrect products must NOT be opened for a refund.  Please reach out to our team at [email protected]  or (888) 317-0505 for a return shipping label to be sent to you. 

Do you store my credit card information?  

No. All credit card and payment information are processed through the secure payment processing software Stripe. Credit card information is not stored or visible to our customer service representatives.  Additionally, you must place your order online, our customer service will not collect your credit card information via phone.   

Who is eligible to order from the Summit Utilities Marketplace? 

Offerings are available for Summit Utilities residential customers with active utility accounts through any of the following territories:

• Colorado Natural Gas, Inc. (“CNG”)
• Summit Utilities Arkansas, Inc. (“SUA”)
• Summit Utilities Oklahoma, Inc. (“SUO”)
• Summit Natural Gas of Missouri, Inc. (“SNGMO”)

Homes must have one of these utilities as their Natural Gas delivery provider. Homeowners and renters (who have permission from the owner) may participate.

What information is needed to create an account?

Please note: This portal account is separate from your Summit Utilities service account. 

Setting up an account is not required for participation; however, if you choose to setup an account, you will be required to create a password.

To place an order and verify your program eligibility, the following information is required:

• Primary Account Holder First Name
• Primary Account Holder Last Name
• Service Address (including City, State, and ZIP Code)
• Account Holder Email address
• Account Holder Phone Number

You will also be asked to confirm you are an individual as well as read and acknowledge the End User License Agreement.  

Are there purchase limits for products offered through the Marketplace?

Yes, please refer to the table below for product category limits by your utility provider.

Are these thermostats compatible with my HVAC unit?

Please refer to the compatibility checklists provided by the thermostat’s manufacturer.

Contact Us

What if I have additional questions?

For additional information, please reach out to our team at [email protected] or (888-317-0505). Customer Service team members are available Monday through Friday from 8 AM to 5 PM Central Standard Time.

What other energy efficiency programs are available?

Additional energy efficiency programs can be found on our websites:

Summit Utilities Arkansas: https://www.summitutilities.com/ARRebates

Summit Utilities Oklahoma: https://www.summitutilities.com/OKRebates

Arkansas Oklahoma Gas: https://www.aogc.com/ResidentialRebates

Colorado Natural Gas: https://coloradonaturalgas.com/rebates

Summit Natural Gas of Missouri: https://summitnaturalgas.com/rebates